FAQ: Orders & Shipping

To lookup the status of your order, please check your email! If you have not received your initial email after your order, please check your spam folder (occasionally emails get sent there).

As we update your order with shipping and tracking information, you will receive new emails from us about the status updates.

If you need further assistance, please click here to email us.

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Depending on the status of your order, we may not be able to cancel it. In order to best assist with your request, we recommend emailing us at support@pietrafitness.com for assistance.

If we are unable to cancel your order, we can always walk you through our easy returns process.

Once your order has been completed, the order goes almost immediately to processing. To get your order to you as fast as possible, no changes can be made at this stage. Please place a new order on the website for the additional items.

Once your order has been submitted successfully, the order goes almost immediately to processing and then it’s sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage.

Please contact us immediately to see if we're able to change the order once submitted.

You may change your shipping address after you place an order by contacting customer service.

Typically, you can only do this the same day an order was placed because items are shipping as fast as possible. If an item has already been processed for shipping, you may not be able to change the address.

All address corrections are subject to review and can be declined following a security screening.

Shipping estimates are provided by UPS, FedEx, and USPS. We have been advised that some customers may experience delays due to COVID-19 safety protocols.

Sorry for the inconvenience!

If you're not satisfied with your purchase, you may return it for a refund if the DVDs have not been opened. We will issue a refund for the purchase price of the item plus any applicable taxes to your original form of payment for items returned within 30 days. All returned items must be in their original condition; shrink-wrapped products must be unopened.

Customer is responsible for the return shipping price to:
Pietra Fitness - 5472 Gwendolyn Ridge, Cincinnati, OH 45238

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Sorry, not at this time. Until we open wider shipping channels, we only ship within the United States.

If you would like to be a Pietra Fitness Instructor but live outside the U.S., please contact us at pfit@pietrafitness.com for added information.

Any order placed on clothing can be returned within 30 days of purchase. We will gladly accept unworn, unwashed, unaltered or unused merchandise in sellable condition for a full refund within this time frame.

Customer is responsible for the return shipping to:
Pietra Fitness - 5472 Gwendolyn Ridge, Cincinnati, OH 45238